Refunds, Compensation & Disruption Claims

Step 1: Booking & Passenger Verification

Please enter your 6-character Air Canada booking reference and passenger details.

Full Passenger Legal Name *

Air Canada Booking Reference (PNR) *

Email Address *

Phone Number *

Air Canada Flight Number *

AC

Date of Flight *

Departure Airport (Origin) *

Destination Airport *

Step 2: Disruption Type & WorldTracer PIR

Specify your claim category and baggage file details.

Select Disruption Classification *

Delayed or Missing Baggage

Checked bag did not arrive on carousel at destination airport.

Damaged Luggage / Contents

Damage to bag shell, zipper, wheels, or destroyed items.

Flight Cancellation (APPR Compensation)

Air Canada cancelled flight; requesting statutory compensation up to $1,000 CAD.

Lengthy Flight Delay (> 3 Hours)

Incurred hotel, meals, or transit expenses during long delay.

WorldTracer Baggage File Reference

WorldTracer Incident Report Number (PIR) * Issued at the airport baggage service desk upon filing report.

Baggage Tag Barcode Number

Luggage Make / Model

Bag Color & Distinguishing Marks

Statement of Circumstances *

Step 3: Interim Expenses (CAD)

Under the Montreal Convention and Canadian APPR, reasonable interim purchases are covered.

Total Disputed

CAD $ 0.00

Step 4: Passenger Legal Declaration

Review your declaration under Canadian law and Montreal Convention.

Official APPR & Montreal Convention Notice

I certify that the information provided is true and accurate. Submitting false claims or altered receipts constitutes fraudulent misrepresentation under the Criminal Code of Canada and invalidates all carrier liability.

Legal Electronic Signature *

Total Settlement Claimed

CAD $ 0.00

I certify the truth of this submission and acknowledge that original receipts and boarding passes must be retained for verification by Air Canada Claims Resolution.

Claimant Name
Booking Reference / PNR
Dispute Claim Amount
Governing Regulation	Canadian APPR (Air Passenger Protection Regulations - Up to $1,000 CAD) & Montreal Convention
Designated Claims Desk	[email protected]

Refunds, Compensation & Travel Claims Portal

Step 1: Booking & Passenger Verification

Step 2: Disruption Type & WorldTracer PIR

WorldTracer Baggage File Reference

Step 3: Interim Expenses (CAD)

Step 4: Passenger Legal Declaration

Statutory Dispute Dossier Receipt